Service Agreement – Reaura Therapy
Reaura Therapy is committed to providing respectful, collaborative, and person-centred support within a safe and professional environment.
Services
Services may include therapeutic support, psychosocial support, parenting and family support, assessments, reports, telehealth sessions, community-based sessions, and home visits where appropriate and agreed upon.
Support is tailored to individual needs, circumstances, goals, and suitability.
Appointments & Cancellations
Appointments may be offered through telehealth, community-based settings, or other mutually agreed environments.
A minimum of 24 hours notice is appreciated for cancellations or rescheduling where possible. Late cancellations or missed appointments may incur a cancellation fee.
Fees & Payments
Fees and payment arrangements will be discussed prior to commencement of services. Payment may be required prior to or on the day of services unless otherwise agreed.
Confidentiality
Personal information and session content will remain confidential except where:
there is a serious risk of harm to yourself or others
disclosure is required by law
records are subpoenaed
consent is provided for information sharing
Telehealth
Telehealth sessions require access to a private and appropriate environment where confidentiality can reasonably be maintained. While reasonable steps are taken to utilise secure platforms, no online communication can be guaranteed as entirely secure.
Crisis & Emergency Support
Reaura Therapy is not a crisis service and does not provide 24/7 support or emergency response services.
If urgent support is required, please contact:
000
Lifeline 13 11 14
Your local mental health service
Your GP or nearest emergency department
Scope of Services
Services are provided within the practitioner’s qualifications, experience, and professional scope of practice. Where appropriate, referrals to alternative or additional supports may be recommended.